Online Exams

See the tabs below for more information on online exams.

Looking for someone to keep you company while studying for your next final? We are holding an open session for students to study together. CLC Assistant Tiffany will lead the session and answer questions about prepping for finals, effective studying, and more! Thursday, December 10 | 5:00-6:00 p.m. | Register Here or Drop In.

Note our Online Assistants provide help with technology (Canvas, Zoom etc.) and academic support over email and video chat up to 1 hour before your exam. During your exam contact your instructor and the UBC IT Help Desk. (Instructors can contact the LT Hub.)

Click the links for information on exam technologies and software.

You may be asked to submit your assignment to one of the following grading platforms:

 

Test Yourself
Try self-enrolling in our practice Canvas exam. Look at different exam types: use lockdown browser, webwork, proctored exams and more.

 

Some of the resources above are from the Learning Technology Hub. These are resources for instructors, but they can also give you information about tools and where to find additional support documentation. 

Contact an Online Assistant
Online Assistants provide help with technology (Canvas, Zoom etc.) and academic support over email and video chat up to 1 hour before your exam.

  • Make sure you’ve completed all pre-exam assessments
  • If you can’t access Canvas and/or certain features within Canvas, the most common reason is an out-of-date internet browser. If your browser is up-to-date and something is still not working, try accessing Canvas through a different browser.

  • If an image doesn’t load in your browser during your exam,
    1. Right-click on the image Select “Load / View / Reload Image”
    2. Clear your browser’s cache.
  • The ability to clear your cache should be located in your internet browser’s Privacy/Security Settings.
  • Double check for wifi connectivity before submitting any documents.
  • If you experience tech issues or your wifi cuts out, contact your instructor right away. Include a screenshot of the work you’ve completed so far so you do not lose any of it, as well as the error message or any other indication of the issue. If you have had prior difficulties with your wifi, let your instructor know before writing the exam, so that they are aware that this might be an issue.
  • Be aware that after you submit a file to Canvas for an exam, you won’t be able to go back and look at your submission. Check with your instructor if you’re concerned that your file didn't upload.

Online Assistants provide help with technology (Canvas, Zoom etc.) and academic support over email and video chat up to 1 hour before your exam.

  • Contact your instructor for assistance during your exam for all issues, for example: if your exam doesn’t load, if you lose wifi connectivity, if you are accidentally locked out of an exam, etc.
  • After contacting your instructor, also contact UBC IT's Service Centre Help Desk. Instructors can contact the Learning Technology Hub. Email for UBC Vancouver  Email for UBC Okanagan
  • If interrupted during an invigilated exam (e.g., Proctorio recording), calmly explain any interruptions to the camera, and trust your instructor or invigilator will work with you to understand what happened.

Learn more about how to study for your exam with our toolkit Preparing for Your Exam