Online Learners

Contact an Online Assistant

Online Assistants provide help with technology (Canvas, Zoom etc.) and academic support over email and video chat.

How To Do Well In An Online Course

Follow your instructors direction for contact. Many courses will already have modes of contact listed, a good place to check is the syllabus or Canvas.

If you are starting a new course: Try contacting your instructor in the first two weeks of the course to introduce yourself and ask any questions you have.

If you are continuing an in person course: If you are ill, contact your instructor via the recommended channels as soon as you can. If you are concerned or have questions at the midpoint of your studies this is a good time to contact your instructor for the best course of action and avoid any academic penalties.

Make sure you review your course requirements, whether it is a course that has been moved online, UBC Distance Education course, or a Massive Open Online Course.

Find the requirements in the course syllabus, which may be on your Learning Management System, Canvas, or on the course website.

Many instructors are using Collaborate Ultra at UBC to connect through audio or video. Read the Student Guide to Collaborate Ultra for more information.

You may also use Proctorio to complete exams or quizzes online. Learn more about this remote proctoring tool here.

Set up a study schedule. You'll find some links to practical study tips on this site. Keep scrolling for more!

Assignments given in the course syllabus or posted on Canvas must be completed in the assigned order and submitted as outlined. Instructors can refuse to grade assignments submitted in a batch. Late, batched assignment submissions too close to the exam date will jeopardize your ability to write the final exam and may result in a failed standing in the course.

Please consult with your instructor if you are having trouble keeping to a schedule with your assignments.

Save copies of assignments you submit on your personal device in a clearly labeled folder, with clear titles.

That way you if an assignment gets lost or damaged en route, you can re-submit it. You should allow at least two weeks for assignments to be received, graded and returned to you.

Part of your responsibility as a student is acknowledging the work of others as you learn from them.

Learn about academic integrity and what you can do to stay clear of problems with plagiarism. Be aware of UBC's policies and stay on top of this.

Learn about copyright. Check out common student questions about copyright.

Learn about what students are doing to support open learning.

Update: In light of the growing national response to COVID-19, April 2020 final exams will not take place in person. Students will be provided with details on arrangements for exams through their Faculties and course instructors. Check ubc.ca for the latest updates.

Your exam schedule will be made available to you via the Student Service Centre (SSC). Learn more about off campus exams here here.

You can review exam requirements for general distance education here.

Student Guide to Proctorio: Proctorio is a platform that administers exams.

All assignments must be completed and submitted before you take the examination.

Use the Library

First, you’ll need to get a UBCcard. Learn about Library services available to you in this Library Guide for Distance Education Students.

Obtain your UBC Card (if you don't have one)
Register for services online or in-person.

Access Library Resources Online
As a UBC student, you have full access to the wide range of print and electronic collections through the Library from home, as well as in person. To get instant access to online journals, indexes & databases, and other Library licensed resources from off-campus locations you can use EZproxy.

Click for help with EZproxy login.

You will need: Your Campus-Wide Login (CWL) OR your UBCcard's barcode and PIN. Don't know or forgot your pin number? You can request a new PIN at Forgot Your PIN?

Need More Help?
Refer to the UBC Library's Guide for Distance Students for information about online services for research and interlibrary loans.

Start your research by using the Library’s search tool: Summon. Summon is a one-stop search tool that allows you to search for print and e-books, journal articles, statistical data, government documents, theses/dissertations and much more all at once. For more information on searching, how to narrow down topics, and more check out the Library Skills Tutorials.

Library Help
Every branch of the Library has staff members who can help you find what you need.


Can’t find an article for your term paper? Don’t hesitate to
Ask Us using Askway for assistance via email, online chat, or by phone. The online chat is available day, evenings, and weekends during regular school terms.

Writing Help

At UBC
Connect with a UBC Writing Consultant [Update: All Writing Consultations are moving online effective Tuesday, March 17th until further notice.  You can book and receive a writing consultations online]
The Centre for Writing and Scholarly Communication supports a diverse community of writers at UBC, at various levels of proficiency, across many types of undergraduate and graduate writing situations: academic, creative, professional, and technical. Book a one-on-one appointment with a peer writing consultant to support your writing projects.

Write Away
Connect with a Tutor 
WriteAway is a groundbreaking eTutoring service that provides free online writing assistance by connecting learners seamlessly to a network of tutors and resources.   WriteAway, BC’s first eService for collaborative online tutoring, was developed in cooperation with BCcampus, the BC Electronic Library Network (BC ELN), and Irving K. Barber Learning Centre.

The library also has tailor-made research guides designed to help you find the best sources for your research. You can find a guide for every discipline taught at UBC from Art to Zoology.

Accessing the Library is made easy with the Distance Education Students' Guide Find out how to borrow books, access journals from home and borrow from other Libraries.

Transitioning to Learning

The resources below will help you navigate the transition to online learning, including maintaining your wellbeing. 

Follow your instructors direction for contact. Many courses will already have modes of contact listed, a good place to check is the syllabus or Canvas.

UBC Wellness Centre: Online: While the physical Wellness Centre is temporarily closed, Wellness Centre: Online is a Canvas space for engaging in topics relevant to your wellbeing, wherever you are. All UBC students can self enroll. Learn more at their website.

Things to Do For Free From Home: Our CLC Assistant Minori has compiled a list of resources and activities to do from home!

Communicating and Collaborating Online

Communicating with others can be challenging when you can’t speak face-to-face. Below are some resources for communicating and collaborating effectively online.

Many instructors are using Collaborate Ultra at UBC to connect through audio or video. Read the Student Guide to Collaborate Ultra for more information.

 

Communicating Online [Audio clip] Part 1 & Part 2: Listen to a few CLC Assistants’ tips for communicating with others online.

 

Contacting instructors [Audio clip]:  Check out one students advice for best practices when contacting instructors.

 

Tips for effective discussions: Check out this instructor-facing resource on creating engaging, beneficial online discussions. Consider as a student, how can you help create and support an engaging discussion environment online?

Sometimes you will be asked to create multimedia projects as part of your course work. These resources and software are all free for UBC Students.

UBC IT Software: As a student at UBC you automatically receive access to software like Microsoft Office 365 and Windows 10.

UBC Student Software: Snagit & Camtasia  Snagit is a powerful screen capture tool that allows you to easily capture, modify and share screenshots and basic video. Camtasia complements the functionality of Snagit and includes comprehensive video and audio recording of your screen. 

Recording 101 We have an online toolkit to help even the greenest of beginners, including recommendations for software you can access at home.

DIY Media: This resource walks you through each step in the multimedia creation process.

More Resources?: Find tons of free software recommendations at UBC Sauder Library David Lam Research Guide, look at the Accessing Digital Media Lab Resources section.

Canvas Student Guide: Check out this comprehensive student guide to Canvas.

Using Student Groups in Canvas: In Canvas, self-organized student groups can be created by students. You can use this feature to create study groups to collaborate on projects and discuss topics. Learn more in the People and Groups section of the student guide »

Zoom Student Guide: Zoom is a popular video/audio conferencing software, often used for meetings, tutorials, and group work. Review this guide to learn how to make the most of your Zoom experience!

Engaging in Remote Collaboration Using Social Media for Learning: Check out this a student guide on collaborating remotely using social media! 

Adjusting to a Remote Workspace

Our environment is very influential to how we work, learn, and live. It’s important to organize your space in such a way that promotes a positive and productive workflow. Read below for some tips:

Getting Organized [Audio clip]:Here is some advice for organizing your space.

Online Working Environment [Audio clip]: Adjusting to an online working environment.

Setting up a Study Environment at Home (Minnesota State): How should you set up your study environment?

Tips for Working from Home: This guide has a number of tips for adjusting to, and maximizing your productivity and ease, when working from home. 

Get Active At Home: UBC Recreation offers ways to thrive from the comfort of your own space! 

Ergonomics: UBC HR has created a resource with advice for maintaining good ergonomics (posture) in your home workspace.

Related Links

Some great resources to help you plan, learn and grow in your online class!

Time management begins to take on a somewhat mythical quality with learners at university. There never seems to be enough time and what there is seems to become unmanageable quickly! Following are some resources which may serve as useful reminders about planning and managing your life so that you have some time to enjoy:

Prepping Resources: These toolkits will help you wrap your head around some of the most difficult parts of online courses, and give you tips to work better.

Coaching/Tutoring Links and Help: Many of these resources are available remotely

These resources will help you to learn more and get the most out of your online experience.

  • Open UBC Check out free and openly available resources
  • Refworks Use this guide to format your citations
  • Understanding Academic Integrity Learn more about what your role is as a student for academic freedom and sharing
  • Tech Help Reach out or find the answers to your tech questions
  • New to UBC  If you are new to UBC this give you what you need-to-know, quickly!
  • Keep Teaching (UBC)A dedicated resource for instructors and faculty who must transition rapidly to teaching online

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